Contact Us

How to reach a human at Resume.win

This page is for humans who already use the product — or who are deciding whether one free Apply Kit is enough. Use the form or the support address. The FAQ covers the loop, free limits, and proof. About covers who we are. Trust and privacy cover processors and legal requests.

We are a small company. We read mail. We do not run a recruiting desk on this URL. If you wanted to list a job or buy candidate data, this is the wrong site. Resume.win does not sell job-seeker files to employers.

Signed-in users should use Settings to export a copy of their data or delete the account. That path is faster than asking us to click the same buttons. Contact is for when Settings is not enough, or you are locked out.

Career centers and coaches can write here about a cohort link or a Coach plan. Students should still finish a kit on a live JD. We will not turn a support thread into a job listing.

What to send — and what belongs in Settings

Send a short description of the blocker: signup, billing, a kit that will not complete, an Apply Pack link a coach cannot open. Include the email on the account. Do not send passwords.

Do not attach five resume versions “for feedback” unless you are on a Coach thread we already opened. Product feedback is welcome. Unsolicited resume reviews are how this inbox dies.

Privacy and deletion: start in Settings. If you cannot sign in, say so and use the email on the account. We follow the privacy policy and DPA, not a side channel.

Partnership mail (career center, coach, press) is fine. Lead with the page you already read — /career-centers, /coaches, or /about — so we know you are not asking us to become a job board.

We will not sell you a placement

A reply from support will not include interview odds, a warm intro to a hiring manager, or a scraped list of openings. Those are not the product.

If you need the week-after-Applied method, read the guide. If you need the tracker, that URL is /job-tracker. If you need a kit, start free. Contact is leftover questions, not a second homepage.

We typically reply in one to two business days. Paid plans are faster. If you wrote about a legal or privacy issue, we treat it as that — not as a sales lead.

Abuse, spam, and job-listing dumps get dropped. Write like a person who wants the Apply Kit loop to work.

How to use this page

1. Pick the right channel. Product and billing: this form or the support email. Data export or account deletion: Settings after you sign in.
2. Say which job or kit if you have one. A job URL or kit date helps. Do not paste a full resume unless we ask. We do not place candidates.
3. Read FAQ first for kit and pricing basics. Free kit, ATS without an account, cover-from-JD, and after-Applied steps are already answered on /faq.
4. Wait for a human reply. Email support typically answers in one to two business days. Paid plans get priority. We will not sell you a placement in the reply.